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Online & Catalog Purchases - USA
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. To receive a FREE return, please return within 15 days of delivery using the pre-paid Smart Label located on the packing slip enclosed with your merchandise.

Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
Online Purchase - International (Borderfree Countries)
Neiman Marcus wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Contact Center 24 hours a day, 7 days a week at 1.972.556.6044, or via chat online, or email. Customer care will provide you with a required Return Merchandise Authorization (RMA) number.

Please allow up to six (6) weeks for processing your return and credit from your financial institution.
Online Purchase - International (non-Borderfree Countries)
Returning Merchandise By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

If you use a SmartLabel, shipping on a return will be FREE if returned within 15 days of delivery. If returned after 15 days of delivery, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item(s) prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call 972-556-6011.
 
Returning Online Purchases In Store
Neiman Marcus online purchases may be returned to any Neiman Marcus store (excluding Last Call and Cusp stores). Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment.

Returns without a packing slip are to be taken to the Customer Service department. Credit will be given to the original form of payment. Gift recipients will receive a Neiman Marcus Group Merchandise Credit Gift Card. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalogs, and online.
Neiman Marcus Honolulu
Phone
1-808-951-8887
Email